Any incorrect or defective products may be returned. Returned products must include a completed RMA form. Within 30 days of original purchase, we will supply a return shipping label if the return is approved and the product was damaged during delivery, dead on arrival, or the wrong product was shipped (After 30 days from the original purchase date the customer is responsible for shipping charges to return an item). We cannot refund any postage directly paid for by the customer.
If we determine an item was returned with no defect or due to user error you will be responsible for shipping charges to and from our warehouse.
When returning a product, please be careful to pack the product appropriately to avoid damage during return shipping. Detailed instructions for returns are included on our standard RMA form. We recommend you choose a shipping method requiring a signature upon delivery to Circuit Specialists. If a product is lost or damaged in transit back to Circuit Specialists, please contact the carrier to resolve the problem.
Shipping Damage
Circuit Specialists strives to carefully package all orders, but damage sometimes happens. Who is responsible for damaged goods and packaging? The receiving person is responsible for requesting the carrier to inspect the damaged goods and packaging. The formal request should be made by phone right after discovering any loss or damage. The carrier is responsible for the damages and a claim witht he carrier is the first step in that process.
Satisfaction Guarantee
If for any reason you aren't satisfied with the product you purchased or it does not suit your anticipated application, you are welcome to return that product within 30 days from the date of purchase for a refund or a replacement, less a 15% restocking fee. Products must be unused and returned in resalable condition including all manufacturer's packaging, cables, software disks, and instructions. Be sure to include the completed RMA form. Shipping charges will not be refunded unless the wrong product was shipped or the product was damaged during delivery or dead on arrival.
International Returns
You are responsible for all duties, taxes, and any other fees required by your country once your order has shipped. If your order is refused on arrival, shipping and any additional feeds incurred will be deducted from your refund. The original shipping fees and the cost of any shipping fees associated with returning or exchanging products are your responsibility and are non-refundable.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@circuitspecialists.com. Please note that returns will need to be sent to the following address: 1444 West 12th Place, Tempe, AZ 85281
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@circuitspecialists.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like Clearance items, or custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@circuitspecialists.com.